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California Privacy Notice
Extra information for California residents under the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA). It adds to our main Data Protection Policy and does not replace it.
1. Who this applies to
This notice applies to residents of California who use Indo Mail. INDO CHATS PRIVATE LIMITED, India, is responsible for your personal information. Where the CCPA applies to us, this notice explains your rights under it.
2. Personal information we collect
| CCPA category | Examples | Why |
|---|---|---|
| Identifiers | Name, Indo Mail address, recovery email, mobile number, IP address | To create and secure your account |
| Customer records | Billing details for paid plans, held by the payment provider | To take payment and issue invoices |
| Internet activity | Sign-in times, device and browser type, pages of Indo Mail you use | Security, fraud prevention and fixing problems |
| Approximate location | Country worked out from your IP address | Security alerts and showing the right language and currency |
| Content you create | Mail, files, photos, contacts, calendar events, documents | To provide the service you asked for |
| Sensitive personal information | Account log-in (address and password), and the contents of your mail and files | Only to provide the service; never to infer things about you |
3. Sources
From you, from people who send you mail or share files with you, and from your devices when you use Indo Mail. We do not buy personal information from data brokers.
4. We do not sell or share your personal information
We do not sell your personal information and we do not share it for cross-context behavioural advertising, as those words are defined in the CCPA. We have not done so in the last 12 months. We use sensitive personal information only to provide the service, so the right to limit its use does not need a separate switch.
5. Your rights
- Know and access: what we collect, why, and a copy of it.
- Delete: ask us to delete your personal information, with the exceptions the law allows.
- Correct: fix information that is wrong.
- Opt out of sale or sharing: we do not sell or share, so there is nothing to opt out of.
- No discrimination: we will not treat you differently for using your rights.
6. How to use your rights
Write to privacy@indoemail.in from your Indo Mail address, or open a case in the Support Center. We confirm receipt within 10 business days and answer within 45 days; we may extend once by 45 days and will tell you why. We check that the request comes from you, normally by asking you to confirm from your account. An authorised agent may ask for you with your signed permission.
7. How long we keep information
As set out in our Data Retention Policy: mail and files until you delete them; deleted items 30 days in Trash; a closed account is deleted after 30 days; sign-in records one year; billing records 8 years.
8. Contact
privacy@indoemail.in · Grievance Officer: Salena, grievance@indoemail.in · INDO CHATS PRIVATE LIMITED, 168, GT Rd, near Aloka Cinema, Shibpur, Howrah, West Bengal 711102, India.