Built for everyone.
More than 26 million people in India live with a disability (Census 2011). Indo Mail is designed so each of them can read, write and manage mail independently — with a keyboard, a screen reader, a switch or their voice.
What we aim for.
We design and test against public standards, and fix gaps in order of impact.
| Standard | Scope | Our status |
|---|---|---|
| WCAG 2.2 Level AA (W3C) | Web suite, public pages | Target; most screens meet it, gaps listed below |
| GIGW 3.0 (Guidelines for Indian Government Websites) | Public pages and forms | Followed for structure, language and forms |
| IS 17802 (Parts 1 and 2), BIS | ICT products and services in India | Followed for apps and documents |
| Rights of Persons with Disabilities Act, 2016 — sections 40 to 46 | Access to ICT and services | Our legal duty and our commitment |
In every app.
Full keyboard use
Every action works without a mouse; press ? for shortcuts in Mail, Calendar and Sheets.
Screen readers
Tested with NVDA, JAWS, VoiceOver and TalkBack. Landmarks, labels and live regions throughout.
Voice typing
Speak to write emails and translations, in Indian languages, without sending audio to Google.
Zoom and text size
Layouts work at 200% zoom and with large system fonts.
Contrast and themes
Text meets 4.5:1 contrast; dark theme and high-contrast mode.
Less motion
Animations stop when your device asks for reduced motion.
Your language
Interface and Lily in Indian languages; Noto Sans covers every script.
Accessible documents
Word, Sheets and PDF keep headings and alt text when exported.
Time to act
Sign-in codes and sessions give enough time, and warn before they end.
Where we are not there yet.
We list gaps honestly and fix them in this order.
| Area | Issue | Plan |
|---|---|---|
| Sheets | Charts have text summaries but no data-table view yet | Data-table view, December 2026 |
| Meet | Live captions are not yet available | Captions with Amazon Transcribe, Q1 2027 |
| Signing needs a pointer for drawn signatures; typed signatures work by keyboard | Keyboard placement of signatures, November 2026 | |
| Maps | Map tiles are images; place lists are fully accessible | Text directions, Q1 2027 |
Tell us.
We answer within 5 working days and tell you when it is fixed.
- Email accessibility@indoemail.in with the page, what you tried and the assistive technology you use.
- Or open a case at indoemail.in/support and choose “Accessibility”.
- If you are not satisfied, write to our Grievance Officer at grievance@indoemail.in.
- You can also complain to the Chief Commissioner for Persons with Disabilities (ccdisabilities.nic.in) under the RPwD Act, 2016.