Indo MailPolicies & help › Legal
Refund and Cancellation Policy
How to cancel a paid Indo Mail plan or add-on, when you get a refund, how long it takes, and how GST is handled. It repeats section 6 of our Terms of Service in a simpler form; if the two ever differ, the Terms of Service apply.
1. Online checkout
Online checkout is not live yet. Until it launches, paid plans and add-ons are arranged by writing to sales@indoemail.in or billing@indoemail.in. When it launches, payments will be taken by an RBI-authorised payment aggregator.
2. Cancelling
- You can cancel at any time from Settings or by writing to billing@indoemail.in.
- Your plan stays active until the end of the period you paid for, then moves to the Free plan.
- Nothing is deleted when you cancel. You keep using the Free plan within its storage. If you use more than the Free plan allows, you can still read and download everything; we will not delete content for non-payment without at least 30 days' notice.
3. When you get a refund
| Situation | What you get |
|---|---|
| First purchase of a yearly plan, refund asked within 7 days of payment (and the Terms were not broken) | A full refund |
| A paid feature is not provided as described | A refund of the unused part of the period, or a credit if you prefer |
| The service is unavailable for a long period that makes it substantially unusable | A refund of the unused part of the period, or a credit |
| You were charged twice or charged by mistake | A full refund of the wrong charge |
| A period already used, or an add-on such as migration already carried out | No refund, unless the law says otherwise |
| Account ended because you broke the Terms of Service | No refund, unless the law requires one |
4. How long refunds take
We refund within 7 working days of approving the request, to the original payment method (card, UPI or bank account). Your bank may take a few more days to show it. GST charged on a refunded amount is reversed with a credit note.
5. Price changes and renewals
Plans renew at the end of each period. We email you at least 7 days before a yearly renewal and at least 30 days before any price increase on a plan you have already paid for, so you can cancel first.
6. Complaints
Write to billing@indoemail.in. If you are not satisfied, write to our Grievance Officer, Salena, at grievance@indoemail.in. We acknowledge within 24 hours and resolve within 7 days. You may also approach the National Consumer Helpline (1915) or a consumer commission under the Consumer Protection Act, 2019.