Short answers to the questions people ask most about Indo Mail: accounts, privacy, ads, storage, plans and GST, business email, delivery to other providers, security, apps, data location, deletion, children, payments and legal matters.
1. About this FAQ
These answers are short on purpose. Where a topic needs more detail, we point you to the full document. Facts are correct for the release dated 8 October 2026. Anything we call "planned" is not available yet and has no promised date.
2. Accounts
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What is Indo Mail?
Indo Mail is a free, private email service made in India by INDO CHATS PRIVATE LIMITED. One account gives you mail, Drive, Photos and a family of 21 apps at indoemail.in.
Is Indo Mail part of the Indo Chats app?
No. Indo Mail is a separate app of the same company. You sign in to it with your @indoemail.in address, not with an Indo Chats account.
How do I create an account?
Go to https://indoemail.in, choose a name before @indoemail.in, set a password and enter your mobile number. The Help Center explains each step.
Why do you need my mobile number?
A mobile number is required at sign-up. It helps us keep accounts safe, reduce fake sign-ups and contact you about your account. We do not sell it or use it for advertising.
Can I have more than one address?
Yes. You can create separate accounts, each with its own address, password and mobile number. Creating accounts to send spam or to avoid a ban is not allowed.
I forgot my password. What do I do?
Self-service reset is not available yet. Write to support@indoemail.in from your recovery email with the subject "Password reset". We verify your details and help you, normally within 48 hours.
Can I change my address after I sign up?
No. An address cannot be changed after it is created. You can create a new account and tell your contacts about it.
3. Privacy and data
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Do you sell my data?
Never. Our promise is Zero Data Sharing: we do not sell data, we use no third-party trackers or SDKs and we do not share your mail with advertisers.
Do you read my mail?
No person at Indo Mail reads your mail as a normal part of our work. Software scans mail for spam, malware and phishing. We open mail by hand only with your permission, to fix a problem you ask us about, or when the law requires it.
Do you use my mail to train AI?
No. We never train AI on user mail. Indo AI writing help and summaries are planned and not live yet.
What personal data do you collect?
Your name, address, password (stored only as a bcrypt hash, never as readable text), mobile number, optional recovery email, account type and the date, IP address and device of sign-up. For each sign-in we record the time, IP address and device or browser.
Why do you keep sign-in records?
For security and to meet legal duties, including the CERT-In Directions of 28 April 2022, which require logs to be kept for 180 days, and the DPDP Rules, 2025, which require one year; we keep sign-in logs for one year.
How can I use my rights over my data?
Write to privacy@indoemail.in. You can ask to see, correct or delete your data and to withdraw consent, in line with the Digital Personal Data Protection Act, 2023.
Can I download all my data?
A data export button is planned and not live yet. Until then, write to privacy@indoemail.in and we will help you get a copy of your data.
4. Ads
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Does Indo Mail show ads?
The Free plan shows contextual ads. Pro, Business and Enterprise have no ads.
What does contextual mean?
Ads are chosen from the placement, your country, your language and the words on the page. They are never chosen from the content of your mail or from personal data.
Can businesses advertise with Indo Mail?
Yes. Advertisers can pay per click from ₹1 with a minimum daily budget of ₹100. Every ad is reviewed before it runs. Write to ads@indoemail.in.
Do you accept political ads?
No. Political ads are not accepted on Indo Mail.
5. Storage and plans
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How much free storage do I get?
50 GB, shared across Mail, Drive and Photos.
How large can an attachment be?
Up to 25 MB per message in mail. In Drive, a single file can be up to 5 GB, and you can share it by link.
What do the paid plans cost?
Personal accounts are free. Business Starter is free for up to 10 mailboxes on your own domain, with 50 GB each. Pro is ₹99 per month or ₹999 per year. Business is ₹149 per user per month. Enterprise is ₹299 per user per month, sold by contract. Extra storage is ₹59 per month for 100 GB and ₹299 per month for 1 TB. Upgrade from Indo Cloud → Plans and storage.
Do the prices include GST?
No. All prices are shown in rupees without GST. 18% GST is added at billing under the Central Goods and Services Tax Act, 2017, and you receive a tax invoice.
Yes. Write to billing@indoemail.in. We confirm the date of the change in writing. Refund rules are set out in the Terms of Service.
6. Business email
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Can I use my own domain?
Yes. Business and Enterprise plans support mail on your domain, such as you@yourcompany.in, with an admin console and your own DKIM signing key.
Who can see my staff's accounts?
Administrators can manage accounts and see sign-in history for their organisation. Our Terms of Service explain what administrators may and may not do with staff accounts.
Can you move our old mailboxes?
Yes. Migration is available at ₹5,000 per domain for up to 25 mailboxes. Enterprise includes migration help.
Is there a verified business badge?
Yes, for ₹1,499 per year (excluding GST), after we check the business details.
7. Delivery to Gmail, Outlook and others
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Can I send mail to Gmail and Outlook addresses?
Mail between @indoemail.in addresses works today. Delivery to outside providers is waiting for approval from our email relay provider. We will update this page when it is enabled.
What happens if a message cannot be delivered?
Indo Mail keeps trying for about three days and then sends you a bounce message explaining what went wrong.
Is there a sending limit?
Yes, 500 messages per day from one account, to protect everyone from spam.
Why did a message land in Spam?
Incoming mail is checked with SPF, DKIM and DMARC. Mail that fails these checks, or that looks like spam or phishing, is moved to Spam.
8. Security
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How is my password protected?
It is stored only as a bcrypt hash. Repeated wrong attempts are slowed down to block guessing.
Is there 2-Step Verification?
Yes. You can turn it on in Settings using an authenticator app that makes 6-digit codes.
Can I see who signed in to my account?
Yes. Open Settings and choose Sign-in history to see times, IP addresses and devices.
Is my mail end-to-end encrypted?
Not yet. End-to-end encryption is planned. Mail is encrypted in transit with TLS and files are encrypted at rest with AES-256.
Do you hold ISO 27001 or SOC 2 certification?
No. We hold no security certification today. These are planned, and we will say so here when that changes.
How do I report a security problem?
Write to security@indoemail.in. Please give us time to fix an issue before you publish details.
9. Apps
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Which apps are included?
One account opens 21 apps, including Mail, Drive, Photos, Contacts, Maps, Translate, Wallet, Business Profile and a family of advertising tools.
Is there an Android app?
Yes. Indo Mail 1.3.0 runs on Android 7.0 or later and is available from indoemail.in. A Google Play listing is planned.
Is there an iPhone app?
An iPhone app is being prepared and an App Store listing is planned. You can add the web app to your home screen today.
Can I use Outlook or Thunderbird with Indo Mail?
Not yet. IMAP and SMTP access for other apps is planned.
10. Separate apps and Lily
Can I install only Indo Calendar or Indo Drive? Yes. Every Indo app is its own Android app at indoemail.in/get-apps, and each can be installed on a computer from its own page.
Who is Lily? Lily is the Indo assistant in every app — help answers 24×7, writing help, summaries and support cases.
11. Data location, deletion and children
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Where is my data stored?
For Indian accounts, in India. We use Amazon Web Services in the Mumbai region (ap-south-1) for servers, files and backups.
Who else handles my data?
Amazon Web Services is our main processor for hosting, storage, email relay, translation and maps. Let's Encrypt issues certificates and gets no personal data. Browser push services receive only encrypted notification payloads.
How do I delete my account?
Write to support@indoemail.in with the subject "Close account". Self-service closing is planned. We delete the account and its data within 30 days, except records we must keep by law.
What happens to an account I do not use?
Accounts that are inactive for 24 months are closed after two warnings, sent to the account's recovery email.
Can children use Indo Mail?
No. The minimum age is 18. We do not knowingly create accounts for anyone under 18 until a verifiable parental-consent method under the Digital Personal Data Protection Rules, 2025 is available. If you think a child has an account, write to privacy@indoemail.in.
12. Payments and UPI
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Is Indo Wallet a bank or a payments app?
No. Wallet creates UPI payment-request links and QR codes in rupees. Indo Mail does not hold your money and is not a bank, a wallet issuer or a payment aggregator.
Does Indo Mail see my UPI PIN?
Never. You enter your PIN only inside your own UPI app.
Who will process plan payments?
An RBI-authorised payment aggregator, once online checkout opens. Contract formalities are still being completed.
Can customers in every country pay?
No. Paid plans and payments are not available in Iran, Cuba and Syria because of sanctions. Service is blocked entirely in North Korea.
13. Legal and complaints
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Which law applies to Indo Mail?
The laws of India. Courts in Kolkata, West Bengal have exclusive jurisdiction, without taking away any rights you have under consumer law.
Who is the company behind Indo Mail?
INDO CHATS PRIVATE LIMITED, CIN U62012WR2026PTC295588, a DPIIT-recognised start-up. Registered office: 168, GT Rd, near Aloka Cinema, Shibpur, Howrah, West Bengal 711102.
How do I make a complaint?
Write to grievance@indoemail.in. The Salena, Grievance Officer, INDO CHATS PRIVATE LIMITED, acknowledges within 24 hours and resolves within 7 days, as the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (as amended in February 2026) require.
How do I report copyright infringement?
Send a notice to legal@indoemail.in with the subject "Copyright notice". See the Copyright Policy for what to include.
How do police or courts ask for information?
Through legal@indoemail.in, with a valid legal order. See the Law Enforcement Guidelines.
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