Indo MailPolicies & help › Company
Contact us
Every way to reach the Indo Mail team: Lily in the Support Center for instant help 24×7, the right email address for each kind of question, how fast we reply, our office address and the Grievance Officer.
1. Fastest help: Lily, 24×7
Open indoemail.in/support (no sign-in needed) or the menu → Help & support inside Indo Mail. Lily, our support agent, answers in your language at any hour from our help pages. If she cannot solve the problem she opens a support case with a reference like IMS-123456, and a person from our team replies by email and on the Support page.
2. Write to the right team
Each address goes straight to the team that handles it, so you get a faster answer.
| Address | For | We reply within |
|---|---|---|
| support@indoemail.in | Account, sign-in, delivery and app problems | 48–72 hours (paid plans first) |
| sales@indoemail.in | Business and Enterprise plans, volume pricing | 1 business day |
| business@indoemail.in | Advertising and partnership enquiries | 2 business days |
| billing@indoemail.in | Payments, invoices, GST, refunds | 2 business days |
| security@indoemail.in | Reporting a security vulnerability | 24 hours (acknowledgement) |
| legal@indoemail.in | Copyright, trademark, contracts, legal notices | 5–7 business days |
| grievance@indoemail.in | Grievance Officer (IT Rules, 2021) | Acknowledged in 24 hours, resolved in 15 days |
| appeal@indoemail.in | Appeal a suspension or content decision | 7 business days |
| admin@indoemail.in | Administration | 2 business days |
| info@indoemail.in | General questions | 2 business days |
| care@indoemail.in | Press, investors and partners | 2 business days |
3. Support in your language
Lily answers in English, Hindi, Bengali, Urdu, Arabic and many more languages. Our team replies in English and Hindi, and in Bengali where we can. Write in the language you are most comfortable with.
4. Office
INDO CHATS PRIVATE LIMITED, 168, GT Rd, near Aloka Cinema, Shibpur, Howrah, West Bengal 711102, India. Business headquarters: Kolkata. We do not take walk-in support visits; please write to us so your request is tracked.
5. Grievance Officer
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer is Salena. Write to grievance@indoemail.in with your Indo Mail address and a short description. We acknowledge within 24 hours and resolve within 15 days. Requests to remove intimate images are handled within 24 hours.
6. Follow us
Instagram: instagram.com/indoemail · X: x.com/indoemail · Facebook: facebook.com/indoemail · YouTube: youtube.com/@indoemail · LinkedIn: linkedin.com/company/indoemail · Telegram: t.me/indoemail
7. Never share these
We will never ask for your password, your 2-Step Verification code, your UPI PIN or your OTP. Anyone who asks for them is not from Indo Mail. Report such messages to security@indoemail.in.