Trademark Policy

1. Overview

A name or logo tells people who they are dealing with. When someone copies it, people can be misled into trusting a message, a shop or a payment request that has nothing to do with the real owner. In email, this is how many phishing scams work.

This policy explains three things: who owns the Indo Mail marks and how they may be used; what we do when someone uses a mark in a way that deceives people; and how to report misuse of your own trade mark on Indo Mail. It applies to Mail, Drive, Photos, Business Profile, Ads and every other part of the service.

It sits beside our Copyright Policy, our DMCA Policy and our Intellectual Property Policy, and the Brand Guidelines for the look and feel of our logo.

2. Who owns the Indo Mail marks

The name Indo Mail, the Indo Mail logo, the names of the apps within it, and the web address indoemail.in are used by INDO CHATS PRIVATE LIMITED, a company registered in India (CIN U62012WR2026PTC295588), as marks of its service.

We plan to apply for registration of these marks under the Trade Marks Act, 1999. Applications are planned and are not yet made, and no mark is registered at the date of this policy. Until registration, we rely on the rights that arise from use, including the right to take action for passing off under Indian law. We will update this page when applications are filed and when marks are registered, and we will not use the registered-trade-mark symbol until they are.

Indo Mail is a separate service and is not a part of any other product or brand. Do not describe it as such.

3. Using our marks: what is allowed

You may use the Indo Mail name and logo, without asking, in these ways:

• Plain, truthful reference. Writing 'Indo Mail' in text to say that you use the service, that your business email is hosted on it, or that your product works with it.
• News, reviews and comment. Fair reporting, review, teaching and criticism that names Indo Mail honestly.
• Pointing to us. A link, button or badge such as 'Email us at name@indoemail.in', or 'Sign up for Indo Mail', that takes people to https://indoemail.in.
• Customers. A business that uses Indo Mail may say so, for example in the footer of its website, in a form such as 'Email powered by Indo Mail'.

When you use our name in text, spell it as two words, 'Indo Mail', with capital letters, and use our logo only in the form in the Brand Guidelines.

4. Using our marks: what is not allowed

Without our written permission, you must not:

• Use 'Indo Mail', 'Indo', 'indoemail' or anything confusingly similar as part of a company name, product name, app name, domain name, social media handle or sender name.
• Suggest that Indo Mail sponsors, endorses, approves or is linked to your product, event, service or opinions when it does not.
• Use our logo as your own logo, or alter it, stretch it, recolour it, animate it or combine it with another mark.
• Create web pages, apps or messages that look like the Indo Mail sign-in page, an Indo Mail security alert or a message from our staff. This is phishing and will be reported to the police.
• Register or use lookalike domains, for example with misspellings, extra words or hyphens, to copy our site or intercept our users.
• Pretend to be an Indo Mail employee or support agent.
• Use our marks in ads, keywords or listings in a way that misleads customers about who is behind the ad.
• Sell or offer accounts, addresses, 'verified' status or 'priority support' in our name when you are not authorised to do so.
• Use our marks in connection with unlawful, offensive or misleading content.

5. Reseller and partner use

If you wish to resell, integrate or promote Indo Mail Business or Enterprise plans, or to use our logo in your materials, write to sales@indoemail.in. Where we agree, we will give you written terms covering how the marks may be used and for how long. Permission can be withdrawn, and any permission is limited to the purposes stated in it.

6. Using other people's marks on Indo Mail

Indo Mail users, advertisers and businesses must not use another person's trade mark in a way that confuses, misleads or takes unfair advantage. In particular:

• Account and sender names. You must not choose an Indo Mail address or display name that pretends to be a bank, government body, courier, brand or person you are not. A 'lookalike sender name', such as 'Your Bank Support' or 'Courier Delivery Team' on an unrelated address, is prohibited.
• Business Profiles. A Business Profile must be the profile of a real business and must not use someone else's name or logo as if it were yours.
• Ads. Ads must not use another business's trade mark to make people think the ad comes from that business, and must not use a competitor's mark as a trick to draw them to a different offer. Honest comparisons and genuine resale of genuine goods are allowed, if they are not misleading.
• Domains. Custom domains used for Indo Mail Business must belong to the customer, who must have the right to use that name.

Using another person's mark to describe their real product, for example 'compatible with X' or 'repair service for X', is generally acceptable if it is truthful and does not suggest an official link.

7. What to report

Please report any of the following to us. They harm our users and the brand owner alike.

8. How to make a trade mark complaint

If someone is using your trade mark on Indo Mail in a way that you believe infringes your rights or is misleading, write to legal@indoemail.in with the subject line Trademark complaint, and include:

• Your name, the business you represent, and your postal address, email address and telephone number.
• The trade mark: the word or logo, and where relevant the registration or application number, the class, and a copy of the certificate from the Trade Marks Registry. If it is not registered, say so and explain how you have used it.
• The exact place of the problem on Indo Mail: the sender address, Business Profile link, ad ID or other web address.
• A short explanation of why the use is likely to confuse or mislead, or take unfair advantage of your mark, and why it is not authorised.
• Whether you are aware of any actual confusion, such as customers who were deceived, and any evidence.
• A statement that the information is true, that you are the owner or authorised to act, and that you have a good-faith belief that the use is not authorised by you, your agent or the law.
• Your signature. A typed full name is accepted.

Do not send us the entire dossier at once. A clear, short complaint with links is quicker to act on.

9. What happens next

• Acknowledgement. We confirm receipt within two working days and tell you if anything is missing.
• Urgent cases. Impersonation that is being used for phishing, fraud or sextortion is treated as abuse and handled under our Trust & Safety process. It is reviewed within 24 hours, and the account may be paused straight away.
• Assessment. For other complaints we look at the mark, the use and the context. We consider whether the use is likely to confuse, whether it is a fair, descriptive or comparative use, and whether the user has a licence or other legal right.
• Action. Where we find the use is misleading, we may remove or edit the content, reject the ad, change a profile name, limit the account, or close it. For serious or repeated misuse, we close accounts under our enforcement ladder.
• Telling the user. We tell the account holder what was complained about, and give them a chance to respond, except where the use is plainly fraudulent.
• Outcome. We tell you the result, subject to privacy and legal limits.

We cannot decide a genuine dispute between two businesses who both claim the right to a name. In such cases, we may act temporarily, for example by pausing the disputed ad, and ask the parties to settle the matter through the Trade Marks Registry, a court or mediation. We will comply with orders of Indian courts and the Trade Marks Registry.

10. Appeals and false complaints

A user whose content is removed because of a trade mark complaint may reply with an explanation and evidence, such as their own registration, licence or proof of earlier use, and ask us to look again. A different reviewer will do so.

Trade mark complaints must be honest. A person who knowingly sends a false or exaggerated complaint, or uses the process to hurt a competitor, may be responsible for the harm caused, and we may refuse their later complaints.

11. Protecting our users from fake Indo Mail messages

Remember that Indo Mail will never ask for your password, OTP, UPI PIN or card details by email, phone or message. Our own messages come from addresses at indoemail.in only, and our website is https://indoemail.in. If a message uses the Indo Mail name but comes from any other address, treat it as fake and report it to abuse@indoemail.in.

Our Wallet creates UPI payment-request links and QR codes. Indo Mail does not hold money and never sees UPI PINs, so any message that claims to hold your funds 'in Indo Mail Wallet' is a scam.

12. Changes to this policy

We will update this policy as our trade mark applications are filed and registered. The date at the top of the page shows the version in force.

13. Contact

Trade mark complaints and permission requests: legal@indoemail.in, subject 'Trademark complaint'. Impersonation and phishing: abuse@indoemail.in. Advertising complaints: ads@indoemail.in. Partner and reseller requests: sales@indoemail.in. Complaints about how a report was handled: Salena, Grievance Officer, INDO CHATS PRIVATE LIMITED, grievance@indoemail.in.

This document is governed by the laws of India.