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Transparency Reports
Our commitment to publish, twice a year, how many government requests, content-removal orders, copyright notices and abuse actions Indo Mail handles, how we count them, and the figures for Indo Mail's first days of operation.
1. Why we publish transparency reports
People trust an email service with private things. They have a right to know when governments, courts or other parties ask the service to hand over their data or to remove content, and how the service responds. Indo Mail, run by INDO CHATS PRIVATE LIMITED, therefore publishes a Transparency Report twice a year on indoemail.in.
The reports show the numbers behind the promises made in our Law Enforcement Guidelines, Community Guidelines and Data Protection Policy. They are designed to be read by users, journalists, researchers and regulators. They count what happened. They do not name users, and they do not reveal the contents of any request.
2. Publication schedule
We publish a report every half-year. Each report covers a fixed six-month period, and we publish it within two months after the period ends.
Indo Mail launched in October 2026, so the first period is short. The schedule is:
| Report | Period covered | Publication deadline |
|---|---|---|
| Report 1 | October to December 2026 (the first, shorter period, from launch) | By 28 February 2027 |
| Report 2 | January to June 2027 | By 31 August 2027 |
| Report 3 | July to December 2027 | By 29 February 2028 |
| Later reports | Each January to June and July to December period that follows | Within two months after the end of each period |
If we are late, we will say so on this page and give the new date. Reports, once published, stay available online. If we find an error in a report, we correct it and show what was changed and when.
3. What each report counts
Each report has the following parts. Where the number is below a level at which an individual could be identified, we still report it. We do not round zero up.
| Measure | What is counted |
|---|---|
| Requests for user data from Indian authorities | Requests that meet our Law Enforcement Guidelines (court orders, section 94 of the Bharatiya Nagarik Suraksha Sanhita, 2023, and directions under sections 69 and 69B of the Information Technology Act, 2000), counted by request, with the number of accounts they named |
| Requests we complied with | Requests where we provided some or all of the data asked for, shown as 'in full' and 'in part' |
| Requests we rejected or challenged | Requests that were not valid, were too broad, or that we declined or challenged in court |
| Type of data provided | Whether we provided subscriber information, sign-in logs, or content |
| Emergency disclosure requests | Requests made for an immediate danger to life, and the number where we disclosed data |
| Preservation requests | Requests to preserve data while formal process is obtained |
| Requests from foreign authorities | Requests received directly from outside India, and what we did: redirected to the MLAT route, emergency or preservation only, or declined |
| Content-removal orders | Court orders and written notices from authorised government agencies under section 79(3)(b) of the Information Technology Act, 2000 and Rule 3(1)(d) of the IT Rules, 2021, and items removed or disabled |
| Copyright notices | Notices received at legal@indoemail.in under section 52(1)(c) of the Copyright Act, 1957, and the number acted on and the number of counter-notices |
| Abuse reports | Reports received at abuse@indoemail.in and by 'Report scam', by type of abuse |
| Accounts actioned | Accounts warned, limited, suspended or terminated for breaking our rules, by reason |
| Child sexual abuse material | Reports we made to the authorities, as the law requires |
| Complaints to the Grievance Officer | Number received, number acknowledged within 24 hours, number resolved within 7 days |
| Security and data breaches | Incidents reported to CERT-In and, where personal data was involved, to the Data Protection Board of India, and the number of people notified |
| Ads | Ads submitted, ads refused, and ads removed after they began running |
Each report also includes a short written section. It explains any large change from the earlier period, any new type of request we saw, any request that we challenged in court and the result, and any change we made to our own practice because of what we learned. If we received a request that we believe was unlawful or overbroad, we say so in general terms without naming the authority where the law restricts us.
The reports are reviewed by the company's directors before publication. The directors confirm that the figures match our records. We also keep the working records behind each report for the period set out in our Data Retention Policy, so that the numbers can be checked later by an auditor or regulator who is entitled to see them.
4. Methodology
We want the numbers to be accurate and to mean the same thing from one report to the next. Here is how we count.
- One request, one count. A request is a single written demand received from one authority about one matter, even if it names several accounts. A follow-up on the same matter is counted as a new request only if it asks for different data under a new legal power.
- Accounts. We also report how many separate Indo Mail accounts the requests named. If a request names an address that does not exist, it counts as a request, but not as an account.
- Date. A request is counted in the period in which it was received, and its outcome in the period in which we decided. If the outcome falls in a later period, we show it there and say so.
- Outcome. 'In full' means all the data asked for that we hold was provided. 'In part' means some was provided and some was not. 'Rejected' means no data was provided.
- Emergency. An emergency request is counted as one only if the request itself stated an immediate danger to life or serious injury.
- Time zone. We use Indian Standard Time.
- Source. Counts come from the logs kept by our legal and Trust & Safety teams. Another team checks them before publication.
- What we leave out. We do not report the contents of requests or the names of users. Where the law forbids us to disclose that a request exists, we report such requests in ranges (for example, '0 to 10') and only as the law allows. Where we cannot lawfully report a number at all, the report says so.
5. Figures for 1 to 8 October 2026
The table below shows the interim figures from our records for the first eight days, 1 to 8 October 2026, up to and including the effective date of this document. They are not a full report. They are included so that the public record starts on the first day. They will be included again, together with the later days, in Report 1.
| Measure | Count, 1 to 8 October 2026 |
|---|---|
| Requests for user data from Indian authorities | 0 |
| Accounts named in those requests | 0 |
| Requests complied with, in full or in part | 0 |
| Requests rejected or challenged | 0 |
| Emergency disclosure requests | 0 |
| Preservation requests | 0 |
| Requests from foreign authorities | 0 |
| Content-removal orders from courts or government agencies | 0 |
| Items removed or disabled because of such orders | 0 |
| Copyright notices received | 0 |
| Abuse reports received | 0 |
| Accounts suspended or terminated for breaking our rules | 0 |
| Reports of child sexual abuse material made to the authorities | 0 |
| Complaints to the Grievance Officer | 0 |
| Security incidents reported to CERT-In | 0 |
| Personal data breaches reported to the Data Protection Board of India | 0 |
| Ads refused or removed | 0 |
A zero means that we received no such request, notice or report in this period. It does not mean that we would not act on one. These numbers are drawn from the records of the first eight days and may be corrected in Report 1 if a late-arriving item is found. Any correction will be shown clearly.
6. What the reports will not show
- The names, addresses or other details of any user or of any investigation.
- Anything that would break a court order or a law that forbids disclosure.
- Operational security details, such as how our abuse detection works, which would help wrongdoers avoid it.
- Opinions about particular authorities. We report what happened and let readers judge.
7. How to use the reports and give feedback
You may quote the reports freely, with a link to the source. If you are a researcher who needs the figures in a machine-readable form, write to legal@indoemail.in. If you think we should count something that we do not, such as a new type of request, please tell us. We review the list of measures every year and add to it when a new kind of request appears. We will not remove a measure from the list without explaining why in the next report.
This document is governed by the laws of India.
8. Contact
Questions about the reports and requests for data: legal@indoemail.in. Privacy questions: privacy@indoemail.in. Complaints: Salena, Grievance Officer, INDO CHATS PRIVATE LIMITED, grievance@indoemail.in, 168, GT Rd, near Aloka Cinema, Shibpur, Howrah, West Bengal 711102, India.