Trust Centre

1. Our promise

AI-Native Mail. Zero Data Sharing. We never sell personal data. We never give mail content, contacts or files to advertisers, data brokers or ad networks. Ads on the Free plan are never chosen by reading mail, and our apps contain no third-party ad or tracking scripts.

2. Security

• Encryption in transit (TLS 1.2+) for the website, apps and mail between servers, and encryption at rest for stored mail and files.
• End-to-end encrypted messages between Indo Mail users who turn it on; our servers hold only ciphertext for those messages.
• Passkeys, 2-Step Verification, sign-in alerts and a list of your signed-in devices.
• Mail authentication with SPF, DKIM and DMARC, and spam and phishing filtering.
• Read more: Security whitepaper, Security FAQ, Shared responsibility.

3. Privacy and data location

• Data of Indian accounts is stored in AWS Mumbai (ap-south-1).
• You can download all your data and delete your account at any time.
• Read more: Privacy Policy, Privacy FAQ, Data retention, Know your data centre, Cookie Policy.

4. Compliance

We follow India's Digital Personal Data Protection Act, 2023 and its Rules, the IT Act, 2000 and the IT Rules, 2021, and offer GDPR, UK GDPR, CCPA/CPRA and POPIA rights to people in those regions. See Compliance frameworks and our regional privacy notices.

5. Transparency

We publish Transparency reports on government requests and enforcement, and our Law enforcement guidelines explain exactly what we require before disclosing any data.

6. Service status

Live status of mail delivery, apps and backups is at indoemail.in/status. Our systems check every service every day between 2 pm and 3 pm India time and repair common problems automatically.

7. Report a problem

Security vulnerabilities: security@indoemail.in. Abuse or spam: Report in the app or abuse@indoemail.in. Child safety: childsafety@indoemail.in. Grievances: grievance@indoemail.in.