Vendor Terms

1. Orders and payment

• Work starts only after a written purchase order or signed contract.
• Send a GST-compliant tax invoice that quotes the order number to billing@indoemail.in.
• We pay correct, undisputed invoices within 30 days, or sooner if the contract says so. Micro and small enterprises registered under the MSMED Act are paid within 45 days at most.

2. Quality and delivery

Deliver on time and as described. Tell us at once if you expect a delay or a problem. We may refuse work that does not meet the agreed description.

3. Confidentiality and data

• Keep our information and our users' information confidential, during the work and afterwards.
• If you handle personal data for us, you act only on our written instructions, you follow the Digital Personal Data Protection Act, 2023, and you sign our data processing terms before you start.
• Tell security@indoemail.in within 24 hours of any suspected data breach.

4. Security

Use strong passwords and two-step sign-in on any account that touches our systems, keep software up to date, and give access only to the people who need it. We may ask you to confirm your security measures.

5. Intellectual property

Unless the contract says otherwise, work created for us belongs to INDO CHATS PRIVATE LIMITED when it is paid for. You confirm you have the right to everything you deliver, including any open-source parts, and tell us their licences.

6. Conduct

Follow our Supplier Code of Conduct. Do not offer or accept bribes, gifts of more than token value, or any improper payment.

7. Ending the work, law and disputes

Either side may end the work with the notice set in the contract. We pay for accepted work done up to that date. These terms are governed by the laws of India, with courts in Kolkata, West Bengal. Contact: legal@indoemail.in.