Grievance Officer
We are here to help.
Raise a complaint about content, your account or your personal data. We acknowledge every complaint within 24 hours.
Grievance Officer
We are here to help.
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, you can raise any complaint about Indo Mail with our Grievance Officer. It is free.
| Name | Ejaz Ahmed |
| Designation | Grievance Officer, INDO CHATS PRIVATE LIMITED |
| grievance@indoemail.in | |
| Address | 168, GT Rd, near Aloka Cinema, Shibpur, Howrah, West Bengal 711102, India |
| Working hours | Monday to Friday, 10 am to 6 pm IST (except public holidays) |
| How fast we act | We acknowledge every complaint within 24 hours and resolve it within 15 days. Requests to remove content that exposes a person’s private parts or impersonates them are acted on within 24 hours (IT Rules, 2021, rule 3(2)). |
| Appeals | If you are not satisfied, write to appeal@indoemail.in, or appeal to the Grievance Appellate Committee within 30 days. |